Returns & Exchanges

At Pimax Store, we want you to be fully satisfied with your high-performance VR equipment, which is why we offer a 15-day return window for products in original condition. If your gear doesn't meet your expectations, our streamlined exchange process ensures you get back to your virtual adventures as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team through the Pimax Support Portal to obtain a Return Merchandise Authorization (RMA) number within 15 days of receiving your order.

• 2.
  Prepare the Package

  Securely pack the device in its original manufacturer packaging, including all accessories, cables, and manuals to ensure a full refund eligibility.

• 3.
  Ship the Product

  Affix the provided shipping label or use a trackable shipping service to send the unit to our designated regional service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund or exchange will be processed within 7-10 business days to your original payment method.